Our contact details
Name: Spence Crane Hire Ltd
Contact: Karen Spence, Administration Manager
Address: Spence Crane Hire Ltd, Unit B, Fairfax Road
Heathfield Industrial Estate, Newton Abbot, Devon, TQ12 6UD
Phone Number: 01626 824645
E-mail: karen@spencecranehire.co.uk
The type of personal information we collect
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Email addresses
• Customer Financial Information
• Website User Stats

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To be able to provide a quick and reliable service
• To be able to process your order as efficiently as possible
• To be able to offer you personalised promotions and offers
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
You are able to remove your consent at any time.
You can do this by contacting Karen Spence.
(b) In some cases we may have a contractual obligation.

How we store your personal information
• Your information is securely stored on our server.
• We keep information on quotations and relevant company details for as long as required to ensure that records are kept in accordance with Legal and Regulatory requirements.
If we have collected information but then do not proceed with any work, we will not hold this information any longer than is required.
Clients may request deletion of their data at any time by contacting us directly.
• We will then dispose your information by deleting emails and any stored electronic files.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at karen@spencecranehire.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk